Privacy Policy

AUREA Wellness CRM is a business software service operated by Ananya Systems, based in Coimbatore, Tamil Nadu, India. For any privacy question, write to info@ananyasystems.in or call +91 73394 73344.

• Account information — the owner's name, business name, email address, mobile number, city and state, provided during registration.
• Studio content — the customers, appointments, services, offers, invoices, payments, products, staff records and messages you enter into your workspace.
• Billing information — subscription plan, billing cycle and payment references returned by our payment gateway. Card and bank credentials are handled by the gateway and are never stored by us.
• Technical information — sign-in events, security audit records and error diagnostics needed to keep the service reliable.

Your guests' details are entered by you and belong to your business. We process them only on your instruction, to provide the service to you. You are responsible for having a lawful basis to collect and store them and for the content of the messages you send from the product.

We use information to create and secure your account, provide the CRM features you use, process subscription payments, provide support, send service and account emails, and detect misuse. We do not sell your data, and we do not use your guest records for advertising.

We rely on a managed cloud database and authentication provider for hosting and storage, a payment gateway for subscription payments, and an email delivery provider for account and system emails. Each processes data only as needed to deliver its part of the service.

Every studio's records are isolated at the database level so one business can never read another's data. Access requires authentication, administrative actions are audit-logged, and passwords are stored only as salted hashes by our authentication provider.

We keep your workspace data for as long as your account is active. After a subscription ends you retain a read-only period during which you can export your records. Data may be deleted after your account is closed, subject to records we must keep for accounting and legal purposes.

You can view, correct, export or delete records inside the product at any time. To request a copy of your account data or the closure of your account, write to info@ananyasystems.in from the registered owner email address.

We use only the cookies and browser storage required to keep you signed in and to remember your interface preferences, such as the selected theme. We do not run third-party advertising trackers.

We may update this policy as the product changes. The date above always reflects the current version, and material changes will be communicated to registered owners.